My Buddies are Not Receiving Notifications and My Trips are Not Recorded

Please check the below settings on your phone, if your buddies are not getting notified and trips are not working. In the OtoZen app, you can check all of the below settings for both iPhone and Android from Profile->Trip Permissions

iPhone:

1. Bluetooth Needs to be turned on (iOS Settings -> Bluetooth)
2. Bluetooth Access need to be turned on for OtoZen (iOS Settings -> OtoZen -> Bluetooth) 
3. Location Services need to be turned on (iOS Settings -> Privacy -> Location Services)
4. Location Access need to be set to Always for OtoZen (iOS Settings -> OtoZen -> Location) 
5. Precise Location needs to be turned on for OtoZen (iOS Settings -> OtoZen -> Location) (iOS14 onwards)
6. Background App Refresh needs to be turned on for OtoZen (iOS Settings -> OtoZen)
7. Cellular Data Needs to be turned on (iOS Settings -> Cellular)
8. Cellular Data Access need to be turned on for OtoZen (iOS Settings -> OtoZen)
9. Cellular Data Plan has to be active 
10. Cellular Network Coverage should be good (better signal strength)
11. WiFi Needs to be turned on (iOS Settings -> Wi-Fi)
12. You need to have the OtoZen Pod in the car that you are traveling in.
13. Your phone needs to be powered and logged into at least once after it was powered on.

Android:

1. Bluetooth Needs to be turned on

   In Android phones, there are different ways to turn on Bluetooth.

   • Android Settings -> Bluetooth

   • Android Settings -> Connected devices -> Bluetooth

2. Location Needs to be turned on

   • Android Settings -> Location

3. Location permission OtoZen

   • Android 10 below

     Allow the location permission to get an accurate location while you are driving.

   • Android 10 and above

     You have to allow Always allow for location permission. It is required to get the current location in the background even when the OtoZen application is not in the foreground.

4. Physical Activity Permission needs to be turned on for OtoZen 

   • Android 10 and above

     You have to allow Physical Activity Permission. It will be helpful to know you are driving or not.

5. Battery Optimization needs to be turned off for OtoZen

   • Android 7

     • Turn off power-saving mode.

     • make sure OtoZen is not on the App power monitor list.

     • Add OtoZen to the Unmonitored app’ section to help ensure location data is always current.

   • Android 8 and above

     • Android settings -> Apps -> OtoZen -> Battery optimization

       Tap on the OtoZen application and select Don't optimize.

6. Power Saver(Battery Saver) Needs to be turned off

   • Android Settings -> Battery -> Battery saver (Turn off it.)

7. Cellular Data Needs to be turned on
8. Cellular Data Plan has to be active 
9. Cellular Network Coverage should be good (better signal strength)
10. WiFi Needs to be turned on 
11. You need to have the OtoZen Pod in the car that you are traveling in.
12. Your phone needs to be powered and logged into at least once after it was powered on.

Note:

1. In Android and iPhone, turn on the wifi. It will help to get accurate location even not connected. It will detect nearby wifi routers and get the current location.

2. In Android phones, please make sure that Background Data usage and Unrestricted Data usage are turned on for the OtoZen app. It can be done from "Android phone settings -> Apps -> OtoZen -> Data usage/Mobile Data/Mobile Data & WiFi".